Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@storybookgiftsandhampers.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@storybookgiftsandhampers.com.

In case of a ‘change of mind’ return, please note due to quality control and for hygienic reasons we are unable to accept returns on the following products: fragrances, essential oils, diffuser bases, perfume bases, glassware, equipment, wicks, wax, liquid soap & cream, and hand sanitiser.

If you are not satisfied with your purchase, Story Book Gifts and Hampers will offer a refund, to the amount of the item(s) at the time of said purchase, provided that: Items are returned within 30 days of time of receipt of goods; You have proof of purchase; Items must be in un-used condition with no damage and the original undamaged packaging. The customer is responsible for return shipping costs, please ensure that the return product is suitably packed to prevent damage during return shipping. 

Please allow 5 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Unfortunately, we do not offer refunds on gift cards or credits. 

If you would like to return your purchase, please contact us at hello@scentmethod.com and we will provide details on where to send your return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@storybookgiftsandhampers.com.